Support

Who to write to

Common questions

How do I delete my account?

Profile → Settings → Delete account. It is immediate and you don't need to contact us. Full detail of what is erased is on the account deletion page.

How do I get a copy of my data?

Profile → Settings → Legal & Privacy → Export my data. You get a JSON file with your profile, stories, characters, reading history, and credit ledger. Do this before deleting your account — we cannot recover anything afterwards.

What are Spark credits?

AI generation costs real money per request, so Spark features are metered in credits. New accounts get a starter allocation. Credits are only consumed when a generation succeeds — if it fails through our fault, you are not charged. See Terms §9.

How do I cancel my plan?

In Google Play → Payments & subscriptions → Subscriptions (or your Apple account settings on iOS), not in Manyfold — the subscription is held by the store. Cancelling stops the next renewal and nothing else: your plan and its credits keep working until the period you already paid for ends, then you drop to the free tier. There is no pro-rata refund, because you keep the full period. See Terms §10.

How do I get a refund?

Subscriptions and top-up packs are not refundable by us — credits are delivered immediately and a plan gives access from the moment it starts. Refunds are handled by the store under its own policy: on Android via Google Play order history or the refund request form, on iOS via reportaproblem.apple.com. If a store declines and you think the charge was genuinely wrong — billed twice, or a purchase that never delivered — write to us and we will look at it. A purchase that never delivered is a bug: tell us and we will grant what you paid for.

I deleted my account. What happened to my subscription?

It is still running, and still charging you. A subscription lives with Google Play or Apple, so deleting your Manyfold account does not cancel it — cancel it in the store. If you sign up again from the same app-store account and restore your purchases, a subscription still inside a paid period, and any top-up credits you had not spent, can be reattached. Your stories, profile and history do not come back; deletion of those is permanent.

I forgot my password.

Use the reset link on the sign-in screen. If the email never arrives, check spam, then write to us from the address on the account.

Why is Manyfold 18+?

It hosts mature interactive fiction — graphic violence, dark themes, and strong language are permitted. Sexually explicit content is not. The reasoning is set out plainly in the Content Policy.

Someone published my story without permission.

Report it in-app, or email us with a link to the content and to your original. See Terms §13 for what to include.

Does Manyfold train AI on my stories?

No. We do not train models on your content and do not sell or license it as training data. Your stories are sent to our AI provider, OpenRouter, to generate what you asked for — without your identity attached — and we configure our account there to exclude providers that train on submitted inputs. How OpenRouter handles what it receives is set out in its own privacy policy. See also Privacy Policy §5.

Can I get my story back after deleting it?

No. Story deletion and account deletion are both immediate and permanent. Export first.

Reporting a bug

The more of this you include, the faster it gets fixed:

• Your handle
• What you were trying to do, and what happened instead
• The story or screen it happened on
• Your device and OS version
• The app version — Settings → Legal & Privacy shows it at the bottom
• A screenshot, if you have one

What to expect

• General support: a reply within 2 business days.
• Content reports: acknowledged within 72 hours, resolved within 7 days.
• Child-safety reports: actioned immediately.
• Privacy and data-rights requests: within 30 days.
• Appeals: a decision within 14 days.

Manyfold is made by one person. That means you get a straight answer from someone who knows the code — and occasionally that a reply lands in the evening rather than the morning. Thanks for the patience.

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